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TERMS AND CONDITIONS

  1. Enrollment. This Agreement is valid only for the program year and does not entitle the Student to any future enrollment.

  2. Holidays. All sites will be closed for the following holidays: Independence Day, Labor Day, Indigenous Peoples' Day, Veteran's Day, Thanksgiving, Christmas, New Year's Day, Dr. Martin Luther King Day, President's Day, Good Friday, Easter Monday, Eid-al-Fitr, Memorial Day, Juneteenth. Additional school closings may occur. Please see the School Calendar for your site.

  3. Billing Statements. Billing statements are sent electronically. Families can view their account activity online by logging in at app.tuiopay.com.

  4. Tuition and Related Fees. Parent agrees to pay the published tuition and fee schedule in effect for the program in which your child is enrolled at the start of the agreement. Tuition will be charged at the contracted rate regardless of attendance. Tuition fees are not subject to pro-ration for illness, holidays, or emergency closure of the site. If Parent needs to make changes to the program schedule, a request in writing must be made 2 weeks in advance. Parent understands that to reserve a place for the Student for the program year, the Parent must complete the Agreement by the specified due date and select the appropriate payment plan. Tuition reminders will be sent out 3 days before the due date. A late fee of $50.00 will be charged if payment is not received by the close of business on the due date.

  5. Pro-ration Schedule. Tuition will be pro-rated as follows for children who enroll in the program after the first service day of the month:

    • 18 - 22 days enrollment: No Pro-ration

    • 13 - 17 days enrollment: Tuition billed at 77% of monthly rate.

    • 8 - 12 days enrollment: Tuition billed at 55% of monthly rate.

    • 1 - 7 days enrollment: Tuition billed at 31% of monthly rate.

  6. Vacation Credit. Tuition will be credited by 25% for any week a child is absent for five consecutive days due to a family vacation. Notice of vacation must be received in writing in advance. No more than two weeks will be credited in 12 months.

  7. Payments. Parent authorizes Clinton Hill tuition management service provider (Tuio) to initiate electronic debits to their payment account for each payment presented by Parent to Clinton Hill for payment. If any ACH payment is returned unpaid, Parent acknowledges that Clinton Hill will attempt to collect the returned payment electronically up to two additional times. Parent authorizes Clinton Hill to electronically debit their account for the amount of any returned item and a returned item fee. Additionally, upon notice from Clinton Hill, either written or electronic, Parent authorizes Clinton Hill to initiate one-time debits to their stored payment account for any amounts owed that become past due. These authorizations will remain in full force and effect until Clinton Hill has received written notification from Parent of the termination of said authorizations. Payments from families with outstanding insufficient, uncollected, or otherwise ineligible ACH payments must be submitted using a different payment account until the balance is rectified. Accounts containing returned ACH payments are subject to immediate termination of service; however upon payment of applicable tuition and fees Clinton Hill may choose to reinstate Student’s enrollment. Clinton Hill is unable to accept cash payments.

  8. Withdrawal/Refunds. A 2-week notice of withdrawal is required for all Agreements. If Parent withdraws Student from the program, Clinton Hill will issue a prepayment refund for any services not rendered. Refunds will be returned to the electronic payments account from which the funds were originally paid. If it is not possible to return funds electronically to that payment account, Parent will receive a check. Funds paid by electronic check or ACH cannot be refunded for 15 business days to allow any potential returned payments to be posted to the billing account. A waiting period of 24 hours is required for all credit and debit card transactions. Any fees specially identified as non-refundable will not be refunded. All outstanding receivables must be paid before issuing refunds.

​All billing-related questions should be sent to billing@clintonhillcommunity.org. Please allow 24 hours for response.

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